How do you send (package) the plants?
- Dependent on the type of plant, size etc the plant is delivered in either a plastic pot, moss or perlite. The plants are wrapped in paper and taped to the cardboard box to minimize movement inside the box.
- If it´s cold outside we recommend you to request (at an additional cost) the plant to be shipped with a heat pack - this can be added into your basket and you can find them in postage supplies.
- We do not recommend that plants are shipped if the temperature is below 5 degrees Celsius and will not refund or replace plants that are frozen if the buyer insists on shipping in these temperatures.
What's your guarantee for your plants?
- We do expect our plants to be strong and healthy when they arrive, so please contact us if you have any issues. We would be more than happy to help. Any damaged leaves etc. will not be compensated for as long as the plant is healthy and will recover. Plants may not be perfect when shipped. There is an option of picking up the plants in person on request.
- It is the buyers responsibility to care for the plants, have knowledge if it is a specific rare plant and know about the plant´s requirements. For example, letting the plant acclimatise to your conditions, making sure it has the right conditions to survive etc. There is also a larger with risk with an unrooted cutting or very small plant.
What's your return policy?
- According to the law you have 14 days to withdraw from a purchase made over the internet, from the time you receive your purchased products. However, this does not apply for living plants - this is in accordance with the Swedish law (Distanshandelslagen 2 kapitlet §11, punkterna 4 och 6).
- We make sure that the plants are bug free before sending them. Any problems with bugs needs to be reported back to us, unconditionally, no later than 24 hours after receiving the plant.
- Cosmetic damages is not a cause for return.
- Any complaints, that could be the cause for returns, should sent to use no later than 7 days after receiving your purchased products.
What if I find bugs on the plants?
- We make sure that the plants are bug free before sending them. Any problems with bugs needs to be reported back to us, unconditionally, no later than 24 hours after receiving the plant.